Shines Scents

Shipping Policy

Delivery:
Shines makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days up to 12:00 PM ET (Eastern Time) are generally shipped the same day (subject to verification, as described below). Please note weekend orders, placed on Fridays after 12:00 PM ET will be processed on Monday. If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation.

Some orders might be subject to our verification procedure before we can process the order. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are legitimate. If your order requires verification you will receive an e-mail within one business day to advise you about the situation.

Shipping Charges:
Shipping charges are not included in our pricing. Please place your order in the "Shopping Cart" to view the shipping charges.

Shipping Rules:
A signature will usually will NOT be required for most UPS shipments upon receipt, therefore you are advised to have a safe place at the delivery address to receive the package. Customers who are unable to make arrangements to receive a package at their home address may want to consider their workplace or the home of a neighbor as the primary shipping address. However, this may require an additional verification procedure to prevent fraud. Packages cannot be rerouted once dispatched from our warehouse; if you require additional help to receive your package, please contact Shines at 1-866-669-2551.